
The Supreme Court of Pakistan has initiated a significant Police Complaint Reform, strategically recalibrating citizen-police interactions. This directive explicitly bars the use of subservient phrases like “Bakhidmat Janab SHO” in official complaints, emphasizing that police officers function as public servants, not hierarchical masters. Consequently, individuals will now address officers simply as “Janab SHO.” Furthermore, this systemic update redefines those reporting crimes as “informants” instead of “complainants,” except in specific private criminal cases. The court’s precise ruling also prohibits the term “fryadi,” asserting that citizens approach law enforcement with legal rights, not pleas for mercy. This pivotal shift aims to establish a more dignified, rights-based relationship between the populace and the authorities, fostering greater accountability and procedural efficiency within the justice system.
Precision in Protocol: Advancing Police Complaint Reform
This landmark judicial decision structurally redefines the lexicon of citizen engagement with law enforcement. Specifically, the Supreme Court has removed the phrase “Bakhidmat Janab SHO,” a linguistic remnant from a colonial past that implied subservience. Now, citizens must use “Janab SHO,” signifying a baseline of mutual respect and affirming the police’s role as public servants. This strategic adjustment directly addresses the power dynamics inherent in the previous phrasing, aiming to cultivate a more equitable interaction.
Additionally, the ruling mandates a semantic change for those reporting offenses: they are now to be termed “informants.” This clarification underlines a proactive reporting role, distinct from the legal implications of a “complainant,” which remains applicable only in private criminal matters. Moreover, the court has explicitly forbidden the term “fryadi,” as its implication of seeking mercy contradicts the constitutional right of every citizen to assert their legal entitlements. This linguistic reform serves as a foundational step towards a rights-based framework.

Socio-Economic Impact: Empowering Citizens through Procedural Dignity
This Police Complaint Reform directly impacts the daily lives of Pakistani citizens across both urban centers and rural communities. For students and young professionals, it instills a sense of empowerment, clarifying their standing as rights-bearing individuals rather than supplicants when interacting with law enforcement. Households, previously intimidated by bureaucratic language, will find the process of reporting crimes less daunting and more accessible. Consequently, this shift aims to foster greater trust in the justice system, encouraging more citizens to report incidents without fear of condescension or perceived subservience.
The practical implications for citizens are calibrated to enhance systemic efficiency and access:
- Dignified Interaction: Citizens can approach law enforcement with enhanced confidence, knowing they are addressing public servants, not masters.
- Clearer Terminology: The distinction between “informant” and “complainant” streamlines reporting processes and clarifies legal roles.
- Elimination of Subservient Language: Banning terms like “fryadi” promotes an assertion of rights over an appeal for mercy.
- Increased Accountability: Clear directives against FIR registration delays promise quicker justice and evidence preservation.

The Forward Path: A Structural Shift Towards Accountability
Eliminating FIR Delays: A Catalyst for Justice
This comprehensive ruling represents a significant Momentum Shift for Pakistan’s legal and law enforcement frameworks. The Supreme Court’s explicit warning against delays in First Information Report (FIR) registration is a critical catalyst for systemic improvement. Police officials now face potential legal action under Section 201 of the Pakistan Penal Code for postponing FIRs, a directive designed to prevent evidence loss and expedite justice. This structural reinforcement of accountability is paramount. Furthermore, Justice Salahuddin Panwhar’s authorship of this judgment, following observations by Judicial Law Clerk Muhammad Subhan Malik, underscores a precise, data-driven approach to judicial reform. Ultimately, these measures are foundational to establishing a professional, rights-based relationship between citizens and law enforcement, propelling Pakistan towards a more equitable and efficient justice system.







